Drawing from my own experience as a pizza restaurant employee, both production and management teams say that having loyal employees will not only save you money but will make you money. Employees can be tricky! They are real people with real problems and real lives. If we are completely honest restaurant employees do more work and make more people happy than any other respective groups.
They prepare and bring food and drinks. They check to see if we are happy and satisfied. But if employees have no loyalty, they are less likely to go the extra mile, leaving the customer with a less than illustrious experience. Happy, loyal employees create happy, loyal customers which creates revenue, which keeps a pizza restaurant business viable and successful. Without employees, there is no business.
Bad things can happen with unhappy employees.
It’s a good idea to have refresher meetings to ensure staff understands exactly how to use the POS system, ensuring the system is being used to its full potential and ultimately increasing operational efficiency and increasing profits for your pizzeria. If your staff is consistently making mistakes, that could be a sign of inadequate training or poor understanding of the system. This can lead to problems with orders, incorrect customer charges or a number of issues ultimately leading to customer dissatisfaction – which means lost time and money for your restaurant.
Save Time and Money
Your restaurant’s counter and delivery staff is the first line of defense preventing unhappy customers, lost time, productivity, and profits. If they understand how to use your restaurant’s POS system correctly it not only will make their job much easier, but will also help keep the rest of the operation running smoothly and efficiently. Ultimately your restaurant will save time and money if your staff is well trained and fully understands your POS system, both from customer loyalty derived from positive customer experience, and from reduced employee turnover costs.
Reduce Errors & Simplify Training
With the right point-of-sale system, you can reduce order errors and simplify training. Thrive’s feature-rich POS system designed for pizza delivery guides both employees and online order customers through placing orders to ensure the highest level of accuracy and customer satisfaction. You’ll also see a reduction in delivery errors with address verification. Whether your company has a high turnover rate or not, training new employees will be a breeze with our easy-to-use interface.